The Satisfaction score is made up of:

The Standards score shows how far customers agree that the firm followed best practice:

Home Improvements

Before starting work, did they explain:

The charges including labour, materials, callout & VAT (as appropriate)?

100% Agree

When the work was expected to start and finish?

100% Agree

How to pay (e.g. cash, cheque, etc.)?

100% Agree

During the work, did they:

Keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

100% Agree

From everyone with any budget and any experience  Change

Budget :