100%
Recommend
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9.9
Satisfaction
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95%
Standards
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The Satisfaction score is made up of:
Home Improvements
There was little disruption and the site was left clear and tidy
10
The team was friendly, helpful, considerate and professional
10
The quality of the work was as expected and agreed
9.9
The firm's charges are reasonable for the work involved
9.8
The Standards score shows how far customers agree that the firm followed best practice:
Home Improvements
During the work, did they:
Keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
100%
Agree
Before starting work, did they explain:
The charges including labour, materials, callout & VAT (as appropriate)?
100%
Agree
When the work was expected to start and finish?
100%
Agree
How to pay (e.g. cash, cheque, etc.)?
90%
Agree
On completion, did they give you:
An invoice showing the cost of materials, labour and VAT?
91%
Agree
A guarantee for a specified amount of time, or usage (where applicable)?
80%
Agree
The Recommended score shows if the customer is likely to recommend the business:
Home Improvements
12 Yes, Definitely
100%
Best of all
Tidy
Service
Quality
Value
Budget
Up to £100
Up to £3,000
Gender
Female
Male
Couple
Other
Partners
Repeat Customers
New
15+ yrs
Age
20s
70+
Experience
Beginners
Experts