8.5
Satisfaction
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85%
Standards
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The Satisfaction score is made up of:
Home Improvements
The quality of the work was as expected and agreed
9
The team was friendly, helpful, considerate and professional
8.3
The firm's charges are reasonable for the work involved
8.3
There was little disruption and the site was left clear and tidy
8.2
Overall
How likely are you to recommend the business to someone else?
8.5
The Standards score shows how far customers agree that the firm followed best practice:
Home Improvements
Before starting work, did they explain:
How to pay (e.g. cash, cheque, etc.)?
100%
Agree
The charges including labour, materials, callout & VAT (as appropriate)?
83%
Agree
When the work was expected to start and finish?
83%
Agree
On completion, did they give you:
An invoice showing the cost of materials, labour and VAT?
83%
Agree
A guarantee for a specified amount of time, or usage (where applicable)?
80%
Agree
During the work, did they:
Keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
80%
Agree