The Satisfaction score is made up of:
Removals 4 reviews
The staff were presentable punctual and polite
The firm's charges are reasonable for the work involved
The advice and information was helpful and all correspondence was easy to understand
The firm took care in packing and handling our property
Our property was collected and delivered as agreed
Home Improvements 2 reviews
The quality of the work was as expected and agreed
There was little disruption and the site was left clear and tidy
The team was friendly, helpful, considerate and professional
The firm's charges are reasonable for the work involved
Waste Removal 1 review
They left the area tidy and without damage.
The team was friendly, helpful considerate and professional.
The price represents value for money
They were easy to contact and replied promptly to enquiries.
They collected the waste as agreed and handled it appropriately.
Overall
How likely are you to recommend the business to someone else?
The Standards score shows how far customers agree that the firm followed best practice:
Removals 4 reviews
Before the move, did they:
Explain their membership of any professional body and their Code of Practice?
Give you a clear description, price and timetable for the work to be carried out?
Explain your insurance or other protection options?
Make you aware of the procedure for making claims and to whom complaints should be referred?
Offer you a guarantee to protect any payments you make before the move?
Did they draw your particular attention to the contract terms relating to:
a). Liability for loss or damage?
b). Time limits for making claims?
c). Cancellation / postponement rights and charges?
Home Improvements 2 reviews
Before starting work, did they explain:
The charges including labour, materials, callout & VAT (as appropriate)?
When the work was expected to start and finish?
How to pay (e.g. cash, cheque, etc.)?
During the work, did they:
Keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
On completion, did they give you:
An invoice showing the cost of materials, labour and VAT?
A guarantee for a specified amount of time, or usage (where applicable)?