9.9
Satisfaction
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97%
Standards
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The Satisfaction score is made up of:

Home Improvements

The quality of the work was as expected and agreed

10

There was little disruption and the site was left clear and tidy

10

The team was friendly, helpful, considerate and professional

10

The firm's charges are reasonable for the work involved

9.7

The Standards score shows how far customers agree that the firm followed best practice:

Home Improvements

During the work, did they:

Keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

100% Agree

On completion, did they give you:

An invoice showing the cost of materials, labour and VAT?

100% Agree

A guarantee for a specified amount of time, or usage (where applicable)?

100% Agree

Before starting work, did they explain:

The charges including labour, materials, callout & VAT (as appropriate)?

100% Agree

When the work was expected to start and finish?

100% Agree

How to pay (e.g. cash, cheque, etc.)?

83% Agree

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