10
Satisfaction
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100%
Standards
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The Satisfaction score is made up of:
Locksmith
The quality of the work was as expected and agreed
10
There was little disruption and the site was left clear and tidy
10
The team was friendly, helpful, considerate and professional
10
The firm's charges are reasonable for the work involved
10
Overall
How likely are you to recommend the business to someone else?
10
The Standards score shows how far customers agree that the firm followed best practice:
Locksmith
Before starting work, did they:
Explain the charges including labour, materials, callout & VAT (as appropriate)?
100%
Agree
Explain when the work was expected to start and finish?
100%
Agree
Explain how to pay (e.g. cash, credit card, etc.)?
100%
Agree
On completion, did they give you:
An invoice showing the cost of materials, labour and VAT?
100%
Agree
A guarantee for a specified amount of time, or usage (where applicable)?
Not applicable