The Satisfaction score is made up of:

The staff were presentable punctual and polite

The firm's charges are reasonable for the work involved

The advice and information was helpful and all correspondence was easy to understand

Not applicable

The firm took care in packing and handling our property

Not applicable

Our property was collected and delivered as agreed

Not applicable

The Standards score shows how far customers agree that the firm followed best practice:

1 Yes, Definitely

100%

Service

Value

Sales & Support

Packing & Handling

Female

Male

Couple

Other

Partners

New 15+ yrs

20s 70+

Beginners Experts