9.8
Satisfaction
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10
Standards
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The Satisfaction score is made up of:
10
Quality
The quality of the work was as expected and agreed
10
Tidy
There was little disruption and the site was left clear and tidy
10
Service
The team was friendly, helpful, considerate and professional
9.0
Value
The firm's charges are reasonable for the work involved
The Standards score shows how far customers agree that the firm followed best practice:
Before starting work, did they explain:
The charges including labour, materials, callout & VAT (as appropriate)?
100 %
Agree
When the work was expected to start and finish?
100 %
Agree
How to pay (e.g. cash, cheque, etc.)?
100 %
Agree
During the work, did they:
Keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
100 %
Agree
On completion, did they give you:
An invoice showing the cost of materials, labour and VAT?
100 %
Agree
A guarantee for a specified amount of time, or usage (where applicable)?
100 %
Agree