n/a
Satisfaction
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n/a
Standards
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The Satisfaction score is made up of:
N/A
Quality
The quality of the work was as expected and agreed
N/A
Tidy
There was little disruption and the site was left clear and tidy
N/A
Service
The team was friendly, helpful, considerate and professional
N/A
Value
The firm's charges are reasonable for the work involved
The Standards score shows how far customers agree that the firm followed best practice:
Before starting work, did they explain:
The charges including labour, materials, callout & VAT (as appropriate)?
Not applicable
When the work was expected to start and finish?
Not applicable
How to pay (e.g. cash, cheque, etc.)?
Not applicable
During the work, did they:
Keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
Not applicable
On completion, did they give you:
An invoice showing the cost of materials, labour and VAT?
Not applicable
A guarantee for a specified amount of time, or usage (where applicable)?
Not applicable